Cart 0

Policies

Customer Satisfaction

 

Music City Tea strives to provide excellent customer service and the highest quality products.  If you are unhappy with your Music City Tea purchase we want to address the source of that unhappiness immediately.  Please phone us at 615.775.8053 or email us at zhongjinlan@gmail.com and let us know about any problems or concerns.

 

Privacy Policy

Music City Tea is committed to maintaining your privacy and to providing a secure transaction environment.  We don't store credit card numbers nor do we even see credit card information.  All credit card processing is handled by PayPal on their secure servers.  For any issue with your credit card you can get full support from the paypal.com website.  

We use the data you send us only to fulfill your order, to send a confirmation email and to create an invoice, packing list, and/or shipping label.  We won't give, sell or otherwise share your personal information or email address with anyone.

 Our email marketing is opt-in only. If you receive a marketing email by mistake please click the unsubscribe link in the email to have your address immediately removed from future transmissions.

If there are any questions or issues related to any of the above, please contact us directly using the contact information on the Contact page of this website.

 

Returns Policy

Buyer has to agree to pay the shipping Fee back to Music City Tea, all the return will cost both the seller and buyer lost the shipping cost, so please be careful select all your product. The seller received all the return without and damage! we will full refund all the credit in 2-3days.

Tea: We cannot accept returns of tea (since it is considered a food).  We suggest that if you are uncertain whether you will enjoy an unfamiliar tea that you order a minimum quantity on your first order.  If you are unhappy with any tea that you order from us, please call or email us and we'll work with you to address the issue. 

Tea ware:  Do not return any items before contacting us as we cannot assure credit or reimbursement for postage without prior approval. In the unlikely event you are not satisfied with any purchase please call us at 615.775.8053 or email us at zhongjinlan@gmail.com.

International Sales Tea and Tea Ware: Be careful purchase all your product, we are not accept returns, because the cost of shipping is the big cost for both of us.

 

Sales Tax

We are located in Franklin, Tennessee and collect 9.75% sales tax on all orders shipped to an address in Tennessee.